Activity Log

The Activity Log feature within Reservation.Tools offers a straightforward yet essential solution for improving accountability, tracking user actions, and ensuring operational transparency across your venue or venues.

What is the Activity Log?

The Activity Log is a powerful feature that provides a full record of every action taken by users in your Reservation.Tools account. Unlike a simple booking history, it captures changes across the entire system, covering reservations, clients, staff accounts, payments, and more. Every action is time-stamped, recorded in detail, and stored with both the previous state and the new state for complete transparency.

What does the Activity Log track?

The Activity Log records a wide range of events, including but not limited to:

• Reservations: creation, edits (time, guest count, comments), and cancellations.
   
• Client data: updates to customer details such as names, phone numbers, or preferences.
   
• Payments: deposits added, confirmed, or refunded.
   
• User actions: new staff accounts, role changes, and administrative updates.
   
• Other key settings: adjustments made in the administration panel, including integrations or venue configurations.
  
   

For example: if a reservation comment is changed from “Window seat” to “Birthday dinner,” the log will show the exact modification, highlighting both the old value and the new one.

Where can you access the Activity Log?

The Activity Log is accessible in multiple places within the app:

• Administration module: A complete log of all actions across the venue.
   
• Reservation editor: A history tab at the top of each reservation showing all changes specific to that booking.
   
• Client profiles: A dedicated Activities tab, where you can see every modification related to an individual customer.
   

This layered access means managers and staff can track activity globally or at a more detailed, case-by-case level.

Why is the Activity Log important?

1. Accountability
   By recording who did what and when, the log ensures transparency across the team. Managers can instantly see which staff member made a change, preventing misunderstandings.
    
2. Error tracking
   Mistakes happen. Whether it is an incorrect booking time or an edited payment record, the log allows you to trace back the change and restore clarity.
    
3. Dispute resolution
   If a client claims their reservation was changed without notice, the Activity Log provides an indisputable record of what was updated and by whom.
    
4. Operational clarity
   With every adjustment documented, the team always has a reliable source of truth, reducing confusion and helping the venue run smoothly.
    

Practical Example: Activity Log in Action

Imagine a scenario where a reservation is missing, leading to a potential service disruption. Instead of guessing what went wrong, a quick review of the Activity Log reveals:

• Who initially created the reservation
   
• Any modifications made (with timestamps)
   
• Whether the booking was canceled and by whom
   

This allows the manager to quickly address the issue, implement corrective actions, and ensure a similar mistake is avoided in the future.

Tips for Maximizing the Activity Log

• Encourage staff to use individual login credentials to maintain precise records.
   
• Regularly review the log during peak hours to ensure no unauthorized changes occur.
   
• Use Activity Log data to identify workflow inefficiencies or recurring errors.
   
• Communicate the purpose of the log clearly to staff to reinforce accountability without creating unnecessary pressure.
  
   

Final Thoughts

Clear, documented oversight is essential for maintaining smooth operations and consistent guest service. The Activity Log in Reservation.Tools provides the structure you need to monitor staff actions, resolve issues quickly, and maintain complete transparency within your team.

Whether you manage a single venue or coordinate multiple locations, this feature supports operational control and builds trust across your organization.

With the Activity Log, you gain peace of mind knowing that every action is recorded and every detail is accounted for.