Privacy policy

Mandatory information on the rights of natural persons with regard to personal data protection (Privacy notice) 

The company Reservation Ltd respects the rights of their customers to the protection of their personal data with regard to the processing of personal data and has taken all the necessary measures in order to provide the needed protection. The purpose of this document is to inform the website Users and customers about how the Company handles their personal data, as well as about all the rights they have regarding the respective operations. Reservation Ltd is compliant with all the requirements of the General Data Protection Regulation and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation GDPR). The purpose of this regulation is to guarantee the data protection of natural persons from all the countries EU members and unify the regulations related to data processing. 


"We"/"Us"/"Our"/The Company means Reservation Ltd with seat and registered address Tintyava 15, Sofia. "You"/"Your"/"Yourself"/"User" means the User of the Site and/or customer of the 'Services' (as defined hereunder) including but not limited to Users offering their proper services through the Site. "Services" means any services offered by The Company through the Site including but not limited using an application to manage reservations. “Site”/”Website” means the website through which the Company provides its Services. 

Information about the Controller 

Name: Reservation Ltd UIC/BULSTAT: 203865762 Seat, registered and correspondence address: Tintyava 15, Sofia E-mail: Telephone: +359 2 434 1794 

Information about the Supervisory Authority 

1. Name: Commission for Personal Data Protection 2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia 3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia 4. Telephone: 02 915 3 518 5. Email:, 6. Website: 

Grounds for collecting, processing, and storing your personal data 

Art. 1. (1) The Company shall collect and process your personal data in relation to the provision of their Services and the conclusion of contracts with the Company on the grounds of Art. 6, Para. 1, Regulation (EU) 2016/679 (GDPR), and in particular on the following grounds: · explicit consent provided by you as a customer; · compliance with a legal obligation applicable to the Company; · fulfillment of the obligations of The Company under contract with you; · for the purposes of the legitimate interest of the Company. (2) The Company shall be a controller regarding your data as the User of our services. The Company shall act as a processor with regard to the personal data you process using our Services by storing it. 

What kind of personal data shall the Company collect, process, and store 

Art. 2. (1) The Company shall process the following categories of personal data and information: Your personalizing data (name and surname, e-mail, country, phone, residence address). The User shall provide all or part of these personal data only if the usage of the respective Service requires it. Example: making a request for a sales offer can be accomplished only by providing e-mail, phone, and name; the billing operations related to the usage of our Services by the User may request name and surname, e-mail, phone, and residence address. (2) Other data that The Company shall process: · Data related to the User navigation session on the website and/or the usage of our Services. For example, when logging in to our website or your account. Such data includes the IP address you use, geographic location, and identifier of the device you use to access our website; · Data, related to job applications and provided by the candidates (3) Data of The Company Users’ users: these are the data necessary to make a reservation which can include name and surname, e-mail, phone, Facebook profile. (4) The Company shall not collect or process personal data that relates to the following: · reveal racial or ethnic origin; · genetic and biometric data, health data, or data on sexual life or sexual orientation; · reveal political, religious or philosophical beliefs, or trade union membership. (5) Personal data shall be collected by The Company from the persons to whom it relates. (6) The Company shall not perform automated decision-making with data. 

How the Company shall collect the various types of personal data 

Purposes and principles for collecting, processing, and storing your personal data 

Art. 3. (1) The Company shall collect and process the personal data you provide to us in connection with the use of our Services and for the conclusion of a contract with the Company, including for the following purposes: · provision of our Services; · creating a User profile in the website; · statistical purposes; · individualization of a party to this contract; · accounting purposes; · developing, personalizing and optimizing our Services according to Users’ preferences and interactions with the website; · securing the implementation of this contract for the provision of the respective Service; · contacting you in order to communicate you general information or information regarding the specific User, including promotional messages related to our Services, as it is described in Para. 4 (Types of messages and means of communication) · sending a regular newsletter to which you subscribed giving your explicit consent; · sending marketing messages and information of third parties after receiving your explicit consent on this regard; · organization, implementation and management of marketing activities, including events, contests, online courses etc., both online and offline, related to our Services. This can include registration of the participants, as well as the communication activities before, during, and after the event or choosing eventual winners and entering in contact with them; · managing customer service requests and providing technical support via call center, chat, and email; · processing job applications related to the job offers announced by the Company or processing data related to freelance projects related to our Services; · information security. (2) The Company shall comply with the following principles when processing your personal data: · lawfulness, fairness, and transparency; · limitation of the purposes for processing; · relevance with processing purposes and minimization of data collection; · accuracy and age of the data; · limitation of storage for the achievement of the purposes; · integrity and confidentiality of the processing, and ensuring an adequate level of security for the personal data. (3) When processing and storing personal data, the Company may process and store personal data to protect the following legitimate interests of theirs: · fulfilling their obligations to the National Revenue Agency, the Ministry of Interior, and other governmental or municipal authorities. (4) Types of messages and means of communication The communication between the Company and the User may happen via phone, e-mail, online chat, sms, Facebook Messenger, or similar means and can include general information or information regarding the specific User, as well as the following type of messages: · Promotional and marketing messages: Messages related to various marketing activities of the Company, including promotional and special offers, new Services and products promotions, contests, events, etc.; · Messages related to corporate communication: Messages related to news and updates regarding Company activities; · Messages related to the usage of Company Services: These messages may include information regarding pricing rates updates, website functionalities upgrades, new Services and/or products, useful information and content, related to our Services. This category may include also all kinds of administrative messages regarding the provision of our Services, as well as billing information. Examples: temporary service suspension because of technical intervention or messages related to billing, invoicing, or service issues when the User uses our Services. 

Where are stored your personal data and how long is the storage period 

The User personal data may be stored and processed by the Company in different EU countries in order to assure a correct provision of our Services and be compliant with their legal obligations. Art. 4. (1) The Company shall store your personal data for no longer than the duration of the existence of your website profile. Upon expiry of this period, the Company shall take reasonable care to erase and destroy all your data without undue delay. (2) The Company shall notify you in case the storage period needs to be extended in order to achieve the purposes, the implementation of the contract, in view of the legitimate interests of The Company or otherwise. (3) The Company shall keep the personal data that they are required to keep under the applicable legislation for the required term, which may exceed the duration of your registration. 

Transfer of your personal data for processing 

Art. 5. (1) The Company may, at their sole discretion, transmit all or part of your personal data to personal data processors for the fulfillment of the processing purposes, subject to the requirements of Regulation (EU) 2016/679. (2) The Company shall notify you in case of intent to transmit all or part of your personal data to third countries or international organizations. 

Your rights when collecting, processing, or storing your personal data 

Чл. 6. (1) Every User has the right to request to the Company access to, correction, or erasure of their personal data or restriction of processing of data. Also, you have the right to object to the processing of personal data about you, as well as the right to data portability as it is described in the paragraphs hereinafter. The respective requests may be presented to the Company by a free text message sent to (2) In order to proceed with the User request, the Company may require you to prove your identity and your identity with the data subject. 

Right of access 

Art. 7. (1) You shall have the right to request and obtain from the Company confirmation as to whether or not personal data about you is being processed. If your data is processed, you have the right to receive the following information: · Purposes of data processing; · Personal data categories; · Recipients or recipient categories to whom shall be or already were disclosed your personal data in third countries or international organizations. (2) The Company shall provide you, upon request, with a copy of the processed personal data about you, in electronic or other appropriate form having the right to apply an administrative fee depending on the related administrative costs. 

Withdrawal of consent to process your personal data 

Art. 8. (1) If you do not wish all or any of your personal data to continue to be processed by The Company for a particular or for any processing purpose, you may, at any time, withdraw your consent to processing by sending a free text message to (2) Your account shall be erased if you withdraw your consent for the processing of personal data which is required for creating and maintaining your registration for the use of the services. 

Right to rectification or filling in 

Art. 9. You can rectify or fill in the inaccurate or incomplete personal data about you directly through your website profile or by sending a request to the Company. 

Right to erasure ('right to be forgotten') 

Art. 10. (1) You shall have the right to request from the Company the erasure of the personal data about you, and the Company shall have the obligation to erase it without undue delay where one of the following grounds applies: · the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; · you withdraw your consent on which the data processing is based and where there is no other legal ground for the processing; · you object to the processing of the data about you, including for the purposes of the direct marketing, and there are no overriding legitimate grounds; · the personal data has been unlawfully processed; · the personal data has to be erased for compliance with a legal obligation in the EU or Member State law to which Оxxy is subject; · the personal data has been collected in relation to the offer of information society services. (2) Reservation Ltd shall not be obliged to erase the personal data, if they store and process the data: · for exercising the right of freedom of expression and information; · for compliance with a legal obligation which requires processing by the EU or Member State law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller; · for reasons of public interest in the area of public health; · for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; · for the establishment, exercise or defense of legal claims. (3) In order to exercise your right to be 'forgotten', you should submit a free text request and send it to, as well as to authenticate your identity and identity with the person to whom the data provided to the Company relates, by presenting your ID card for identification purposes and, if necessary, entering your login data for the account of the person to whom the data relates. (4) The Company shall not erase the data that they have a legal obligation to store, including for protection against claims brought against them or proof of their rights. 

Right to restriction 

Art. 11. You shall have the right to request from the Company restriction of processing of data about you where one of the following applies: · you contest the accuracy of the personal data, for a period enabling the Company to verify the accuracy of the personal data; · the processing is unlawful, but you oppose the erasure of the personal data and only request the restriction of their use instead; · The Company no longer needs the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of your legal claims; · you have objected to processing, pending the verification whether the legitimate grounds of the Company override those of yours. 

Right to data portability 

Art. 12. (1) You may, at any time, request the data about you that are stored and processed in connection with the use of the Company services by sending us an e-mail to (2) You can request the Company to transmit your personal data directly to another controller, chosen by you, where technically feasible. 

Right to receive information 

Art. 13. You may request the Company to inform you of all recipients to whom personal data has been disclosed for which rectification, erasure, or limitation of the processing has been requested. The Company may refuse to provide this information if this would not be possible or would require disproportionate effort. 

Right to object 

Art. 14. You shall have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data about you, by the Company including profiling or direct marketing. 

Your rights upon personal data security breach 

Art. 15. (1) If the Company become aware of a breach in your personal data that is likely to result in a risk to your rights and freedoms, we shall, without undue delay, notify you about this breach and about the measures that have been undertaken or are to be undertaken. (2) The Company shall not be obliged to notify you if: · they have implemented appropriate technical and organizational protection measures, and those measures were applied to the personal data affected by the personal data breach; · they have taken subsequent measures which ensure that the high risk to your rights and freedoms is no longer likely to materialize; · the notification would involve a disproportionate effort. 

Persons provided with your personal data 

Art. 16. By providing its Services, the Company doesn’t provide the processed personal data to third parties. Art. 17. The Controller shall not transfer your data to third countries. 

Other provisions 

Art. 18. In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with Office of the Information and Data Protection Commissioner as follows: Name: Commission for Personal Data Protection Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia Telephone: 02 915 3 518 Email:, Website: Art. 19. If the consent relates to transfer, the Controller shall describe the possible risks in the transfer of data to third countries in the absence of a decision for adequate protection and appropriate remedies. Art. 20(1). When assigning the Company to process a third party personal data for the purposes of using the Service, the Company shall act in their capacity of a personal data processor. (2) In the cases under Para. 1, the Company shall act only on your instruction as the User of the Service and only as long as they may have control over the personal data you are processing. The Company shall have no control over the content and data that you as a service User choose to be uploaded to the Service (including whether or not this data includes personal data). In this case, the Company shall have no role in the decision-making process whether the User uses the Service to process personal data, for what purposes, and whether it is protected. Accordingly, the responsibility of the Company, in this case, shall be limited to 1) complying with the instructions of the User of the service, pursuant to the contract and the general terms and conditions, and 2) providing information about the Service and its functionalities through their interface. 

Cookie Policy 

Art.21. Our Site also uses a technology called “cookies”. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies are created for each session when you visit our website. None of the information collected by means of cookies is associated with you as an individual. We do not use cookie technology to capture individual e-mail addresses or any personally identifying information about you. 

The information so gathered through cookies may include: 

· the date and time when you access our website; · the website pages that you view and any download that you may make through such pages; · whether or not such viewing or download is successful; · the Internet address of the website or the domain name of the computer from which you access our website; · the operating system of the machine running your web browser; and the type and version of your web browser. 

There are several types of cookies we use: 

· Essential cookies Some cookies are necessary for the correct functioning of the website. Some of the cookies enable you, for example, to see the website content in the correct language. Other cookies turn on cache options etc. · Analytical cookies We also use cookies to track visits on our website and analyze how easy is for you to interact with the site (Google Analytics cookies). These cookies do not contain personal data. They show us information on which pages of our website are visited, the type of browser via desktop/mobile access, and other anonymous data. For IP addresses we also use anonymized. · Functional cookies Without these cookies, we cannot enable important features on our website such as uploaded videos, chat sessions, preferred language, etc. · Targeting cookies These cookies contain information on how you use our website that we may share with data providers solely in a hashed, non-human readable form. They do not contain personal data. These cookies help us displaying you only information that is relevant. These are the dynamic cookies of Facebook, Google, Adform, Adwise, etc. Should you wish to reject all or certain cookies used by our website, you may modify your web browser preferences to do so. Moreover, you may set your browser to notify you when you receive a cookie, giving you the opportunity to choose whether or not you wish to accept it. Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our website, or certain content or functionality may not be available. 

Security measures regarding the protection of the personal data stored on the Company infrastructure 

Art.22. Considering that the privacy and the protection of your personal data is an absolute priority for us, the Company undertook all the necessary organizational and technical measures in order to assure a high level of security and protection on their infrastructure. For the purposes of maximum security in collecting, storing, and processing your personal data, we may use additional mechanisms for protection such as encryption, pseudonymization, etc.