Auto-Complete Reservations After the Visit
The book closes itself. Reports are clean tomorrow.
At the end of a busy shift, nobody wants to sit down and click 'completed' on 120 reservations. In most systems, that's what closing the book requires. If it doesn't happen, post-visit flows never fire, reports look half-done, and the next day begins with yesterday's data still open.
Auto-Complete Reservations closes the loop automatically. A scheduled job runs daily and marks every seated reservation as completed once its slot has ended. From that moment, the post-visit review request can go out, spend data rolls up into the guest's lifetime profile, and the day's reports stop moving.
The rule knows the difference between seated and never-arrived. A reservation marked seated — the guest actually came and was placed at a table — gets completed. One that was never seated (and didn't get auto-expired as no-show) is left for manual review so you can decide what actually happened.
Net effect: reports tomorrow morning are accurate without anyone doing end-of-day data hygiene.
Key benefits
No manual end-of-day
Nobody sits down to close 120 reservations. The system does it.
Triggers post-visit flow
Review request, feedback link, next-visit suggestion — all fire off the completed status.
Spend rolls up
Completed reservations feed the guest's lifetime spend and visit frequency automatically.
Reports stop moving
Next morning the numbers are final. No half-open data, no 'refresh and see if it changes'.
Smart about seated
Only reservations that were actually seated get auto-completed. No-shows don't sneak in as completed.
How it works
- 01
Shift runs
Reservations are marked seated as guests arrive and are placed.
- 02
Slot ends
The reservation's scheduled end time passes.
- 03
Scheduled job runs
Daily process scans for seated reservations whose slot ended.
- 04
Auto-mark completed
Status changes to completed. Spend, covers, time-at-table all final.
- 05
Post-visit flows fire
Review request sent, spend aggregated into the guest profile.
Never close the book manually again
Reservations complete themselves. Reports are clean tomorrow.
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