Booking Notification Management

Default templates sound like a SaaS tool. "Your reservation has been confirmed" is fine, but your brand voice is warmer than that, the timing of your reminder should match your no-show window, and half your guests are on SMS while the other half prefer email.

Booking Notification Management is the admin side of the notification engine. Open any template — confirmation, reminder, modification, cancellation, expiration — rewrite the text, insert dynamic variables (guest name, date, time, party size, table area), and save. Every future message uses the new version.

For each event you control two things: which channels are enabled (email, SMS, both, or off) and when the message is sent (immediately, X hours before arrival, X hours after booking). Reminder timing is the single biggest lever on no-shows — set it where it works for your restaurant, not where the default is.

Every template supports the same variables, every change is versioned, and locale-specific versions live alongside the default so multilingual venues send the right language to the right guest.