Manage Incoming Phone Calls

Phones still ring. Regulars call to book, cancel, change party size, ask about the kids' menu. If calls live only in the receiver's head, information is lost the moment they hang up — who called, what they wanted, whether a booking was made.

Call history logs every incoming call with the number, the time, and a link to the guest record if the number matches someone in your database. When the phone rings, your host sees the caller's name, past visits, preferences, and any flags before the first hello.

Missed calls are visible too, so no regular goes unanswered. Each call can be tied to a reservation so the full picture — call, booking, guest, outcome — lives in one place.

Instead of sticky notes and scribbled numbers, the team gets a searchable log that turns phone traffic into real CRM data.