Managing reservations should not be a source of stress for your team. In a busy restaurant, every reservation is the first step in shaping the guest experience and maximizing revenue potential. Yet many venues still struggle with outdated methods, including paper notes, messy spreadsheets, and confusing third-party apps, which lead to overbookings, no-shows, and lost opportunities. 

Industry studies show that restaurants with streamlined digital reservation systems see up to 25% more confirmed bookings and 30% fewer no-shows, simply by improving how reservations are managed.

Reservation.Tools was built to bring these results to your business. Creating a booking is fast, intuitive, and flexible, allowing staff to focus on hospitality rather than paperwork.

Two Simple Ways to Book

With Reservation.Tools, adding a booking takes seconds, not minutes. The system offers two simple, intuitive options so your staff can work the way they prefer.
 

1) Click on a table
 

Just tap the desired table on your digital floor plan to start the process immediately.
 

• perfect for quick walk-ins or on-the-spot bookings;
• see table availability in real-time for faster decision-making;
• avoid seating conflicts by visualizing the entire layout at a glance.
   

Example: A busy Friday night, a guest walks in without a reservation. With just one tap, the host can book a table on the spot while seeing which tables will free up soon.
 

2) Use the reservation form
 

The dedicated form is connected directly to your RT database. 
 

• start typing the guest’s name, and the system instantly suggests existing clients;
• with one click, details like name, phone number, and notes are auto-filled;
• reduce errors and speed up the process by eliminating repeated data entry.
   

Benefit: Returning guests feel recognized and valued when staff already know their details and preferences.

Edit Reservations

You can edit existing reservations with just one click. If any changes are necessary, you can easily update all the information entered, and even transfer the reservation to the waiting list if needed.

Close Reservations

In the event that you need to close a reservation, our app offers you several options to choose from, including: 

• Client didn’t show up;

• Canceled by the customer;

• Canceled by the venue.

The selected reason will be accurately recorded in our database under the specific reservation and client's name, ensuring clear and organized record-keeping.

Flexible for Any Group Size
 

Whether you are seating two guests or a large party, the system adapts.
 

• Add multiple tables to a single reservation;
• Host unlimited guests in one booking;
• Assign guests to zones such as terrace, bar, or VIP areas.
   

This flexibility ensures that no request is too complex to handle.

Customization for Better Service
 

Each reservation can be enriched with details that personalize the guest experience:
 

• Special preferences (e.g., smoking area, favorite dish, deposit collected).
   
• Special notes: Birthdays, anniversaries, or requests for specific servers.
   
• Staff comments: Internal notes for better coordination.
   
• Zone assignments for clear planning.
   

With this information readily available, your team can prepare in advance and deliver a seamless experience.
 

New: Separate Child Tracking
 

Guests with children often have specific needs, especially in venues with playgrounds or family areas. Reservation.Tools now lets you enter the number of children separately from adults. This makes it possible to:
 

• Plan more accurately for seating arrangements and high chairs.
   
• Forecast child-related demand in reporting and analytics.
   
• Provide better service in child-friendly venues, such as restaurants with kids’ zones.
  
   

New: Menus Attached to Reservations
 

Some occasions require more preparation than simply reserving a table. The system now allows you to attach menus directly to a reservation in three flexible ways:
 

1. Rich text menu: write or paste formatted text, similar to editing in Word.
    
2. File upload: attach a PDF or document with menu details.
    
3. Photo upload: snap a picture of a handwritten or printed menu and upload it directly.
    

This is ideal for special offers, set menus, or pre-ordered group dinners. Staff can review the menu before the event, and the kitchen can prepare in advance, reducing stress during peak service.

New: Promotions Within the Reservation Form

The reservation form is not just for collecting guest details, it can also support your marketing strategy. With built-in promotion settings, you can highlight special offers directly in the booking process.
 

• Time-based promotions: Apply discounts or offers for specific hours of the day, such as early dinners or late-night sessions.
   
• Day-specific promotions: Activate promotions for certain days of the week during set time slots.
   
• Clear display in the calendar: Guests see “20%” or “Promo” directly on the calendar, making special offers visible at a glance.
   
• Detailed descriptions: When selecting a time, the system shows the full promotional details so customers understand the benefit before confirming.
   

This feature ensures promotions are seamlessly integrated into the booking flow, encouraging guests to choose available time slots while boosting restaurant occupancy during off-peak hours.

Smart Reservation Settings
 

The app also includes configurable rules that help optimize table usage and reduce scheduling conflicts:
 

• Time intervals – define the smallest bookable slot (e.g., 15 or 30 minutes).
   
• Average and maximum duration – set realistic table turnover expectations.
   
• Auto-complete – automatically close unconfirmed reservations after a set time.
   
• Auto-expire – release tables if guests do not arrive within your chosen interval.
   

These tools give you more control while minimizing manual follow-up.

Capacity Management by Time Slot
 

Reservation.Tools also helps manage guest flow by allowing you to set maximum capacity limits per time interval. For example, you can configure the system to accept no more than 50 arriving guests between 17:00 and 18:00. Once that threshold is reached: 
 

• Online bookings for that exact time slot are automatically blocked, while nearby slots (e.g., 17:15 or 17:45) remain open.
   
• Staff taking phone reservations receive a warning that the slot is over capacity and are prompted to suggest an alternative time.
   

This approach smooths out peak traffic by spreading arrivals more evenly across the evening. The result is less pressure on hosts, servers, and the kitchen, while guests enjoy faster seating, better service, and an overall improved dining experience.
 

Example of Time & Cost Savings
 

Let’s say your team spends 30 seconds extra per booking when entering details manually.
 

• Bookings per day: 100
   
• Extra time wasted: 50 minutes/day
   
• Monthly total: ~25 hours wasted
   

By automating guest lookups and using tap-to-book features, Reservation.Tools saves your team an entire workday each month time that can be spent on improving guest service instead.

Final Thoughts
 

With Reservation.Tools, reservations are created in seconds and managed with precision. From instant client lookups to flexible seating and automated rules, the system eliminates unnecessary steps, ensuring your venue runs smoothly.

Simple. Fast. Reliable. That is how modern reservation management should be.

Making reservations is a breeze with our app. You have two easy options: simply click on the desired table or use the dedicated reservation form. The reservation form connects to your RT database, and as you type the first letter of the client's name, a list of names appears. This allows you to choose from existing clients and automatically fills in their details such as name and phone number. You can add as many tables as needed to a single reservation and accommodate an unlimited number of guests. Customisation options include adding specific client’s preferences (e.g., smoker, deposit, etc.), comments, and venue zones. Additionally, our system offers reservation settings, such as: the time interval, average and maximum reservation duration, as well as auto-complete and auto-expire intervals (in minutes).