Customer Blacklist

Some guests cost you money. They book four tables and show up for one. They leave without paying. They scream at staff when their table isn't ready. Reservation.Tools lets you flag them as a bad customer once, and the system warns or blocks every future booking attempt — online or on the phone.

The flag sits on the guest profile and is shared across every venue in your account. A walkout at your downtown location can't slip into a Friday booking at your second venue. Honest mistakes get reviewed; repeat offenders get filtered out.

Pair the blacklist with deposit rules to force prepayment from risky customers instead of blocking them outright — you stay open for business, you stop paying for their no-shows.