Customer Blacklist
One flag. Every venue. No more repeat offenders.
Some guests cost you money. They book four tables and show up for one. They leave without paying. They scream at staff when their table isn't ready. Reservation.Tools lets you flag them as a bad customer once, and the system warns or blocks every future booking attempt — online or on the phone.
The flag sits on the guest profile and is shared across every venue in your account. A walkout at your downtown location can't slip into a Friday booking at your second venue. Honest mistakes get reviewed; repeat offenders get filtered out.
Pair the blacklist with deposit rules to force prepayment from risky customers instead of blocking them outright — you stay open for business, you stop paying for their no-shows.
Key benefits
Stop serial no-shows at the door
A guest flagged as bad triggers a visible warning the moment their number or email touches a new reservation.
Protect every venue in the chain
The blacklist is account-wide — a walkout at one location doesn't get a Friday table at your other.
Or require a deposit instead of blocking
Combine with deposit rules to let risky guests book only when they pay upfront — you keep the cover, they have skin in the game.
Keep the reason, not just the flag
Every blacklist entry has a free-text note — your team sees why this guest is flagged, not just that they are.
How it works
- 01
Flag the guest after the incident
Open their profile, tick the bad customer flag, write a short reason in the note field.
- 02
Warning shows on every future booking
When their phone or email is entered, staff see the flag and the reason before they confirm.
- 03
Online bookings get blocked or deposited
Configure whether flagged guests are rejected outright or forced to prepay to book.
- 04
Reverse it when the situation changes
Unflag or move to trusted at any time — nothing is permanent except the guest's history.
Stop paying for other people's no-shows
Flag risky guests once, protect every shift that follows.
Try it free
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