CRM and Guest profiles

Customer Database & CRM (Customer Relationship Management)

Build a highly-efficient customer database by keeping track of important information about your customers and provide a more personalized and efficient service.

You can collect and store information such as the customer's name, telephone number, email address, and any other relevant contact information. You can also keep track of all the reservations made by the customer, including details such as the date and time of the reservation, the number of guests, and any special requests or preferences made by the customer.


For regular customers, the CRM tool also keeps track of clients’ personal preferences, such as their preferred seating location or their favorite menu items, as well as any allergies or dietary restrictions the customer may have. This information can be used to provide personalized service and make the customer feel valued and appreciated.


The CRM tool also enables you to rate your customers, based on factors such as their frequency of visits, spending habits, and overall satisfaction with their experience. This information can be used to target promotions and discounts to specific customers, or to identify areas where the business can improve its service.