Customer Notifications

The 20:00 table is empty at 20:10. The hostess doesn't know — is the guest stuck in traffic, did they forget, or should the walk-in at the door take the table? Every minute spent guessing is a minute the restaurant loses revenue or annoys a guest.

Reservation.Tools closes this gap with notifications for the edge cases — the moments between "confirmed" and "seated" that decide whether a booking becomes a cover. When a reservation passes its grace window, the system auto-notifies the guest that the table is at risk of expiring. The hostess can also trigger a "running late?" message in one click if they want to check in before cancelling.

If the guest replies they're 15 minutes out, the table stays. If silence, the reservation expires automatically at the cutoff you set, and the seat is free for the next walk-in.

No-shows stop being a mystery. Late guests get one chance. The floor plan stays honest.