Customer Tags & Notes

Every guest in Reservation.Tools has a private note field and trust flags your team can use to remember what matters. Is this the birthday couple who tipped heavily last time? The party that walked out without paying? The food-allergy guest who needs the gluten-free menu? Write it once — anyone taking the next booking sees it instantly.

Flag guests as bad to warn staff before they confirm the booking, or keep them as trusted to skip deposit rules and speed up seating. Notes travel with the customer across every venue in your account, so a regular at one location is recognised at the next.

This is the small detail that turns a transactional booking system into a real guest relationship tool.