Guest Spending Analytics & Auto-VIP
Your top 50 guests — as a report, not a hunch.
"Who are our best 50 guests?" is the question every marketing plan and every Saturday-night floor meeting runs into — and in most systems the answer is a hunch, not a report. The data exists, but it's split across the POS, the booking system, and someone's memory.
Guest Spending Analytics & Auto-VIP joins the POS data (via Ordering.Tools) with the reservation history so every guest profile shows lifetime spend, average ticket, visit frequency, last visit, and preferred day-part. Filter by spend band, by cadence, by section — the "top 50" query becomes one click.
Auto-VIP applies a tag when a guest crosses a threshold you set — €1,500 lifetime, 12 visits, €200 average. The tag lands on the profile and surfaces on every future reservation, so the hostess greets accordingly. Thresholds are venue-tunable: fine-dining numbers aren't bistro numbers.
Key benefits
Lifetime spend per guest
Sum of every POS ticket across every visit — visible on the guest profile.
Auto-VIP thresholds
Hit €1,500 lifetime or 12 visits? Tag applied automatically. Surface at next booking.
Segment for campaigns
Filter by spend band, frequency, last-visit gap — build targeted lists in seconds.
Visit cadence tracking
See who's slipping (no visit in 90 days, was monthly before) — retention before churn.
POS + reservation joined
No more reconciling two systems. Ordering.Tools feeds spend; reservations feed cadence.
How it works
- 01
Connect POS
Ordering.Tools plugs in; spending rolls up per guest automatically.
- 02
Define thresholds
Set the € amount or visit count that makes someone VIP in your venue.
- 03
Open guest profiles
See lifetime, average, cadence, last visit — per guest.
- 04
Filter and export
Top 50, slipping regulars, birthday VIPs — one query, XLSX out.
- 05
Auto-tag applies
Cross a threshold → tag appears. Hostess greets the guest accordingly on next booking.
Know your best 50 guests by name
POS + reservations joined, spend and cadence per guest, VIP auto-flagged.
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