In-App Chat (Operator ↔ Guest)
Talk to guests about their booking, not about their life.
Phone calls interrupt service. SMS goes to personal phones and disappears when the shift ends. Reservation.Tools has a dedicated chat channel tied to each reservation, so your team can message the guest about their booking — and see the reply — right inside the operator app.
Guest running late? Send them the new hold time. Guest asked about a high chair? Answer without calling. Need to move them to a different table? Tell them before they arrive.
Every message is attached to the reservation, so the next host on shift has the full context, not a phone full of texts someone else sent.
Key benefits
No more texting guests from your personal phone
Every message runs through the operator app — professional, logged, and shared with your team.
Full chat history on the reservation
The next host sees every message about this booking — no 'who did you talk to?'
Faster than calling, clearer than SMS
Guests reply when they can, staff respond between covers — no phone tag, no voicemail.
Delivery status you can see
Sent, delivered, seen — the team knows whether the guest got the message before they show up.
How it works
- 01
Open any reservation
The reservation detail has a chat panel next to the guest's contact info.
- 02
Type the message
Free text, linked to this reservation only — no searching in SMS threads.
- 03
Guest replies wherever they booked from
Replies land back in the reservation and trigger a push to the host.
- 04
History stays with the booking
Every message is archived on the reservation — useful for disputes, useful for next time.
Stop giving out your personal number
Chat with guests from the app — where the team can see it.
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