Guest CRM

Marketing Consent at Booking & Confirmation

Ask at the right moment. Collect consent that actually holds up.

Asking for marketing consent in the right moment is everything. A guest filling out the booking form is mid-commitment and happy to check a box if the offer is fair. A guest who just had a great meal is more likely to say yes than the same guest a week later. A guest booking via Google who's never seen your venue before needs the cleanest, most GDPR-correct flow.

Marketing Consent at Booking & Confirmation wires the same consent capture into all three moments:

On the booking form — a clear, GDPR-compliant checkbox (unchecked by default) with the exact legal text. Guests can opt in before confirming.

On Google Reserve — the same checkbox appears in the Reserve with Google flow so guests coming from Google get the same option.

After the visit — a link in the post-visit email lets satisfied guests opt in after a great experience, when goodwill is high.

Every opt-in is stored with channel, date, IP or staff id, and the exact text shown — GDPR-audit ready. Guests can unsubscribe via a token link in every marketing email, and the unsubscribe is honored across all channels automatically.

Key benefits

1

Ask at three moments

Booking, Google Reserve, post-visit link — guest opts in where it feels right for them.

2

GDPR-grade checkbox

Unchecked by default, exact legal text shown, record of what the guest saw.

3

Google Reserve flow included

Guests who never touched your site still get a clean consent capture.

4

Post-visit opt-in

A link after a great experience captures consent at peak goodwill.

5

Unsubscribe everywhere

Token-based unsubscribe in every email; honored across all channels immediately.

How it works

  1. 01

    Guest books

    Booking form or Google Reserve — consent checkbox appears with legal text.

  2. 02

    Guest opts in

    Record stored: channel, date, IP, exact text. Ready for GDPR audit.

  3. 03

    Post-visit opportunity

    After the visit, email includes a consent link for guests who didn't opt in at booking.

  4. 04

    Marketing campaigns run

    Segmented campaigns filter by consent type — only opted-in guests get them.

  5. 05

    Unsubscribe honored

    Guest clicks unsubscribe — future sends skip them. One action, all channels.

Collect consent that actually converts

The right checkbox at the right moment, with an audit trail behind it.

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