Notification Delivery Tracking
Send is not delivered. Know the difference.
A reminder you send but the guest never receives is worse than no reminder at all — you counted on it, they didn't get it, the table stays empty. Reservation.Tools tracks every notification through its full lifecycle: sent, delivered, seen, undelivered, failed, rejected, expired.
Open any reservation to see whether the confirmation email actually reached the guest. Filter the notifications log to find today's failed SMS so the host can call those guests instead of assuming the reminder did the work.
Works across every channel — SMS, email, push, chat — so you always know whether your communication is getting through, and you stop guessing at no-show rates that a broken provider caused.
Key benefits
Spot failed reminders before they become no-shows
Filter today's notifications log for failed or undelivered — those guests get a phone call instead of a surprise empty table.
Seen status, not just sent
Know when the guest actually opened the confirmation, not just when your system clicked send.
Every channel, one log
SMS, email, push, chat — all status-tracked in the same place, no jumping between providers.
Proof when it matters
Guest claims they never got the confirmation? The delivery log shows exactly when it hit their device.
How it works
- 01
Every notification is logged on creation
Sent, with a timestamp, recipient, channel, and message ID.
- 02
Provider callbacks update the status
Delivery receipts from SMS gateways, email bounces, push ack callbacks — each one moves the status forward.
- 03
Filter the log by status
Pull today's failed or undelivered in one filter to call those guests before service starts.
- 04
Each reservation shows its own delivery trail
Open a reservation and see sent/delivered/seen status next to every message it triggered.
Stop assuming your reminders worked
Track every notification, rescue every broken delivery.
Try it free
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