Notifications to Staff

The booking came in at 16:42. Hostess was on the phone. Manager was in the kitchen. By the time anyone noticed, the guest was at the door and the table wasn't ready. That's how most "we lost a cover" stories start.

Reservation.Tools pings the right person the moment something happens — new online booking, guest cancels, time change, party size bumped up, VIP tag on the guest record. Alerts land in the admin panel, by email, and optionally by SMS to the hostess on shift.

You decide who gets what. The hostess sees every new booking. The manager only gets alerted for VIPs, large parties, or cancellations close to the arrival time. Owners can opt into a daily summary instead of per-event noise.

Staff stop refreshing the booking list. Nothing arrives silently. The floor is ready before the guest walks in.