Reports & Admin

Reservation Status Statistics

Covers is a number. Status tells the story.

Total covers is one number. It doesn't tell you if half your bookings no-showed or if most of your seats came from walk-ins. Status statistics break the number apart so you know what actually happened.

This report groups reservations by their final status — seated, no-show, canceled, walk-in — for any period. See the percentage mix for last night, last week, last month. Compare two periods to spot whether no-shows are climbing or cancellations are piling up on certain nights.

Use it to answer specific questions: Did my new deposit policy reduce no-shows? Are canceled bookings clustering around the public holidays? Is my walk-in ratio healthy, or am I losing sit-down revenue because the booking form is too restrictive?

Narrower scope than the trends report — this is about status mix, not volume curves. Both are useful. They answer different questions.

Key benefits

1

See the mix, not just the total

Seated vs. no-show vs. canceled vs. walk-in — the shape of the night matters.

2

Track no-show rate over time

Did your deposit policy reduce no-shows? Compare before and after.

3

Spot cancellation clustering

If cancellations spike around a specific night or period, you'll see it.

4

Measure walk-in ratio

Too many walk-ins may mean your booking form is turning away online guests.

5

Per-venue view for groups

Chain operators see the status mix for each location and the group average.

How it works

  1. 01

    Statuses are set automatically

    Bookings move through created → confirmed → seated (or no-show, or canceled) as the night unfolds.

  2. 02

    Pick a period

    Any range — last night, last week, last quarter, custom.

  3. 03

    Read the breakdown

    Absolute numbers and percentages per status.

  4. 04

    Compare periods

    Overlay this period against the last — measure policy changes.

  5. 05

    Drill down

    Click any slice to see the underlying bookings.

See what really happened last night

Open the status report and understand the shape of your bookings.

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