Staff Reservation Comments

The best hosts remember details about every regular. Most of us don't. And when a shift changes and a new host takes over, that memory is gone — unless it's written down where everyone can see.

Staff comments let anyone on the team drop a note on a reservation: 'VIP, allergic to nuts', 'celebrating anniversary, flowers ready', 'last time arrived 40 min late'. Notes are visible to every staff member who opens the reservation — host, manager, waiter, owner.

For regulars, notes build up over visits into a useful profile: preferred table, usual wine, kids' names, whether they tip well. For problem bookings, they flag risks: no-shows, chronic latecomers, complicated orders.

This is how small restaurants punch above their weight on guest experience — not with fancy CRM, just with shared memory that doesn't disappear when the host goes home.