Staff Reservation Comments
Shared memory for the whole team.
The best hosts remember details about every regular. Most of us don't. And when a shift changes and a new host takes over, that memory is gone — unless it's written down where everyone can see.
Staff comments let anyone on the team drop a note on a reservation: 'VIP, allergic to nuts', 'celebrating anniversary, flowers ready', 'last time arrived 40 min late'. Notes are visible to every staff member who opens the reservation — host, manager, waiter, owner.
For regulars, notes build up over visits into a useful profile: preferred table, usual wine, kids' names, whether they tip well. For problem bookings, they flag risks: no-shows, chronic latecomers, complicated orders.
This is how small restaurants punch above their weight on guest experience — not with fancy CRM, just with shared memory that doesn't disappear when the host goes home.
Key benefits
Nothing gets forgotten
Allergies, birthdays, preferred tables — written once, seen by everyone.
Regulars feel recognized
New host knows what the regular likes without asking — builds loyalty fast.
Warning flags travel
Problem guests, chronic no-shows, late arrivers — the team knows before the next booking.
Shift handovers made easy
Evening host reads the notes, picks up where the lunch host left off.
No extra CRM needed
Notes live with the booking — no separate system to keep in sync.
How it works
- 01
Open any reservation
Tap a booking on the floor plan or in the list.
- 02
Add a comment
Type the note — allergy, preference, warning, whatever matters.
- 03
Save — everyone sees it
Live sync pushes the note to every device the team uses.
- 04
Read before service
Pre-service briefing: scan comments on tonight's bookings to prep.
- 05
Build guest history
Notes accumulate across visits for each guest — a working memory of your regulars.
Give your team a shared memory
Leave notes on any reservation — everyone sees them instantly.
See it in action
App Store
Google Play
Web AppHave questions?