Automatic selection of client info for new reservations
Taking a booking by phone shouldn't be an interrogation. Yet every time the host re-types the name, spells the email back twice, and asks again whether they're vegetarian, the team wastes seconds and the guest feels like a stranger.
Autofill matches on phone number or email as the host types into the reservation form. The instant it finds the guest in your database, the rest of the fields populate themselves — full name, email, visit count, tags (VIP, allergy, rating), private notes, preferences. The host just confirms the date, time and party size.
For walk-ins at the host stand, it's the same: type the number, see the profile appear, seat the guest with their preferences already on-screen. Allergies and flags are never missed because a rushed host forgot to ask.
Faster bookings. Cleaner data (no duplicate profiles from retyped names). A guest experience that says "we know you" from the moment the phone is answered.