Walk-ins & Internal Reservations

Phone bookings and walk-ins still make up a big share of covers for most restaurants. Reservation.Tools gives your staff a fast way to capture them without slowing down service.

Create a reservation from the admin panel or operator app in a few taps. Pick a table, set the party size, and save — no customer name required. If the guest is a regular, their profile and preferences auto-fill from the CRM.

Why it matters

Every booking — online, phone, or walk-in — lives in the same place. Your hostess sees the full picture across every channel, no sticky notes, no double-bookings, no missing guests at the door.

How it fits the shift

A guest walks in during a busy Friday dinner rush. Your host taps the table in the floor plan, hits Seat Walk-in, and the table turns occupied instantly. Two minutes later the phone rings — your staff types the caller's name, picks the time, and confirms. Both reservations sit next to each other in the timeline.