Walk-ins & Internal Reservations
Capture every booking — phone, walk-in, or online — in one place
Phone bookings and walk-ins still make up a big share of covers for most restaurants. Reservation.Tools gives your staff a fast way to capture them without slowing down service.
Create a reservation from the admin panel or operator app in a few taps. Pick a table, set the party size, and save — no customer name required. If the guest is a regular, their profile and preferences auto-fill from the CRM.
Why it matters
Every booking — online, phone, or walk-in — lives in the same place. Your hostess sees the full picture across every channel, no sticky notes, no double-bookings, no missing guests at the door.
How it fits the shift
A guest walks in during a busy Friday dinner rush. Your host taps the table in the floor plan, hits Seat Walk-in, and the table turns occupied instantly. Two minutes later the phone rings — your staff types the caller's name, picks the time, and confirms. Both reservations sit next to each other in the timeline.
Key benefits
Seat walk-ins in one tap
Tap the table, hit Seat Walk-in, and the table flips to occupied. No customer profile required.
Phone bookings in seconds
Type the caller's name, pick the time and party size, save. The reservation joins the same timeline as online bookings.
Auto-fill for returning guests
Start typing a known customer's name or phone and the profile, preferences, and notes populate automatically.
One timeline, every channel
Walk-ins, phone, website form, Google Reserve — all sit on the same floor plan with color-coded sources.
No double-bookings at the door
The floor plan updates live across every device, so the host and the manager always see the same available tables.
How it works
- 01
Open the floor plan
From the operator app, switch to the live floor plan view for the current shift.
- 02
Tap the free table
Pick any open table and choose Seat Walk-in or Create Reservation.
- 03
Fill what you know
Party size is the only required field for walk-ins. Add a name, phone, or comment if you have them.
- 04
Save and serve
The table flips to occupied, the reservation shows in the timeline, and all other devices see the update instantly.
- 05
Convert to a guest profile later
If the walk-in turns into a regular, attach a customer profile after the visit to start building their history.
Stop juggling paper lists at the door
Log walk-ins and phone bookings on the same screen as your online reservations.
Try it free
App Store
Google Play
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