How To

How to set the venue's working hours

There are two separate options in Reservation.Tools that relate to setting up your establishment's opening hours.

• Working hours for online reservations.
• Working hours for all reservations.

Working hours for online bookings

This setting applies to all online booking sources that support working hours and time slots. This is for example, the booking form that you can integrate into your website, as well as the integration with Reserve with Google Maps and Google search. Users can only make a reservation during the time slots you set. The option allows you to set separate working hours for each day of the week, as well as set exceptions. You can set several working slots per day.
Keep in mind that the Google integration reflects changes the next business day, and before that, it may show the previous business hours, but does not allow booking if they are no longer current.

On the website it looks like this:

In Reserve with Google they look like this:

Setting working hours using the Administration

Access the Admin Panel by clicking the “Menu” button in the upper right corner, then select “Administration” from the drop-down menu.

When you are in the Administrative Panel, select the "Venues" section from the left menu, then click on the "Edit establishment" button for which you wish to edit the opening hours.

From the horizontal menu, select the “General”/“Working hours” tab.

How to set working hours

1. Setting the individual days of the week

From the settings, you can manage the working hours for each day of the week.

From the "Open" drop-down menu, you can enable days of the week for which reservations can be made and disable others for which reservations cannot be made.

2. Time intervals for the individual day

For each day, you can add different time slots in which reservations can be made. This is done from the “Time slots” section of the “Add” button. Each time slot can be set from the “Opens at” and “Closes at” options.

3. Exceptions to working hours

At the bottom of the settings there is a section called “Working hours exceptions.” From the “Add” button, you can enter different intervals in days for which the above working hours settings will not be valid.

3.1 Exceptions to working hours by hourly intervals

This setting is most often used during periods during the day when the establishment is on vacation and not working. A start time and end time can be set for the time interval.

3.2 Exceptions to working hours by zone

In addition to intervals, exceptions to working hours can also be set by areas in the establishment. For example, VIP area, terrace, garden, another floor, etc.

4. Save settings

After entering the necessary settings, click the "Save" button at the bottom of the page to save the changes.

Stop online bookings for the day and for a period from the app

You can stop online reservations for the day from the app by selecting Working Hours from the Menu - top right:

The first option is a quick stop for today's bookings. When unchecked, it creates a blackout period for online bookings that is valid today from the beginning to the end of the day.

After that, you see a form for adding a From-To period to close online reservations.
After it, you see a list of the periods added so far.
You can delete any period on the left using the delete icon.
On the right you have the green button, which is used to save changes.
 

Opening hours for all bookings in the app

When manually creating reservations in the Application, a drop-down menu opens, displaying time slots for which the given reservation can be made.

1. Time slot settings for manually created reservations.

Access the Administration Panel by clicking the “Settings” button in the upper right corner, then select “Administration” from the drop-down menu.

When you are in the Administrative Panel, select the "Establishments" section from the left menu, then click on the "Edit establishment" button for which you wish to edit the opening hours.

From the top horizontal menu, select the “Basic” tab and then from the bottom horizontal menu, open the “Basic” section.

From the "Opens at" and "Closes at" drop-down menus, set the time of day during which the establishment's staff will be able to enter reservations.

2. Duration of an individual reservation

At the account level, general settings can be set for how long reservations can be, as well as set up:

• Reservation time slot
• Average booking duration (in minutes)
• Maximum booking duration (in minutes)
• Automatic booking completion
• Automatic reservation expiration

To make the desired settings, open the “Booking Settings” section.

3.1 Reservation time slot

You can choose from several different booking time slots.

This interval will be displayed in the timeline in the App itself above the restaurant plan. It determines during what period within the set daily working hours manual reservations can be entered.

Example 1: if the working hours are from 10:00 – 22:00 and the “Booking time interval” is 30 min, it will be possible to manually enter reservations only at 10:00, 10:30, 11:00, 11:30, etc.

Example 2: if the working hours are from 10:00 – 22:00 and the “Booking time interval” is 315 min, it will be possible to manually enter reservations only at 10:00, 10:15, 10:30, 11:45, etc.

3.2. Average booking duration (in minutes) and Maximum booking duration (in minutes)

This setting helps the app tell you when a table may become available soon, and also by default, show a seating option after that time has passed.

3.3 Automatic completion of reservations

If you do not manually close the reservation, with this option enabled, any booked reservation will be closed the next morning. If you have a thank you notification enabled for visiting you, customers will receive it then.

3.4 Automatic reservation expiration

This is a setting that will automatically close a reservation that has not arrived within the specified time interval in minutes.

4. Timeline in the App

In the App, above the restaurant plan, there is an interactive timeline where days and time intervals can be selected to view the reservations made at a given time on the restaurant plan.
In the mobile app, the timeline is a drop-down menu with hours.
When you select a date, everything you see in the three views – list, plan, schedule – is for that date.
When you select a time, it applies to the reservations on the table plan for that time. While the list and schedule continue to show reservations for the entire day.